Customer Service Representative

Key Responsibilities

• Conduct minimum 4 field visits daily as per the assigned route/territory.
• Visit retail outlets, dealers, engineers, and masons regularly.
• Develop and maintain good relationships with existing and potential customers.
• Generate new leads and identify business opportunities in the assigned market.
• Explain company products, features, and applications to customers.
• Collect customer requirements, enquiries, and market feedback.
• Coordinate with the internal sales team for quotations, orders, and customer requirements.
• Follow up with customers and dealers for enquiries and potential orders.
• Maintain accurate daily visit reports and customer data.
• Monitor competitor activities, market prices and customer preferences.

Achieve assigned monthly visit, lead generation

Preferred candidate profile

• Fresher to 2 years of experience in field sales, customer service, marketing or a similar role.
• Freshers with good communication skills and willingness to travel are encouraged to apply.
• Graduate / Diploma / Engineering qualification preferred.
• Good communication and interpersonal skills.
• Comfortable with field work and daily customer visits.
• Should be self-motivated, energetic and target oriented.
• Basic knowledge of MS Excel, WhatsApp and email will be an advantage.
• Two-wheeler and valid driving license preferred.
• Candidates familiar with Panvel, South Raigad, Shrivardhan, Poladpur and nearby areas will be preferred.