Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a seamless customer experience. This position offers an engaging environment where your communication skills and office management expertise will shine, making a real difference for our valued clients and team members alike.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and live chat using multi-line phone systems and other communication tools
• Manage front desk operations, including greeting visitors, handling incoming calls, and directing them appropriately
• Maintain accurate records through data entry, filing, and updating client information in spreadsheets and productivity software such as Microsoft Office and Google Workspace
• Assist with office management tasks like calendar management, appointment scheduling, and document proofreading to ensure smooth daily operations
• Support bookkeeping activities using QuickBooks or similar accounting software to track transactions and maintain financial records
• Provide exceptional customer support by addressing concerns, troubleshooting issues, and offering product or service information with excellent phone etiquette
• Organize files, manage office supplies, and perform clerical duties to enhance overall office efficiency

Requirements

• Proven experience in office management, administrative support, or customer service roles with a focus on front desk or reception duties
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and productivity software
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Demonstrated experience with data entry, filing systems, and clerical tasks including proofreading and document formatting
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Familiarity with multi-line phone systems and phone etiquette to handle high-volume calls professionally
• Technical proficiency in using office equipment such as scanners, copiers, and bookkeeping software like QuickBooks
• Exceptional communication skills—both verbal and written—with a friendly demeanor that fosters positive client interactions
• Ability to manage time efficiently while prioritizing tasks to meet deadlines consistently
• Previous experience as a medical receptionist or personal assistant is a plus but not required

Join us in delivering outstanding service that makes every client feel valued! This paid position offers an exciting opportunity for growth within a supportive team dedicated to excellence.

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan

Work Location: In person