Customer Service Representative

Customer Service Representative - Louisville, KY
Full-time Monday through Friday - Immediate Start Available

We are building a Louisville customer service team filled with people who communicate well, solve problems and bring good energy into the office. As a Customer Service Representative, you will help customers get the answers they need while working with a supportive team that takes its work seriously without making the workplace feel overly corporate.

The pay is $19.00–$22.00 per hour, based on relevant skills and experience, with additional performance-based bonus opportunities.

What Your Day Will Include

• Answering customer questions through phone and email support
• Helping with orders, payments, account questions and general inquiries
• Investigating problems and explaining the next steps clearly
• Updating customer accounts, contact details and case notes
• Working with other departments to resolve more complex issues
• Following up until each customer concern has been handled
• Keeping accurate records of conversations and agreed actions
• Meeting customer service standards for quality, accuracy and response time
• Sharing recurring customer feedback with supervisors

You will not be left to figure everything out alone. Our supervisors maintain an open-door approach and are available for questions, feedback and support. When an issue needs a second opinion, someone will be there to help.

Customer-Facing Experience Counts

We are looking for someone who:

• Communicates confidently and listens carefully
• Enjoys helping people and finding practical solutions
• Remains patient when customers are frustrated or confused
• Is comfortable using email and computer-based customer records
• Follows through instead of passing problems along
• Works well with different teams and personalities
• Brings a positive attitude and contributes to the office

The Good Stuff

• Full-time, Monday-to-Friday schedule
• $19.00–$22.00 per hour
• Performance-based bonus opportunities
• Company-paid lunches
• Office kitchen stocked with snacks, coffee, tea and soft drinks
• Optional team activities and social events outside working hours
• Diverse and welcoming office culture
• Approachable management and accessible supervisors
• Training, feedback and ongoing support

This Customer Service Representative role is based on-site in Louisville. We are looking for someone who can start immediately or within two weeks of accepting an offer.

Apply today and tell us what you would bring to the team.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person