Customer Service Representative

Customer Service Representative

Some people have a natural way of making conversations easier. They listen, stay calm and turn confusion into a clear next step. If that sounds like how you work, you could be a strong addition to our Charlotte team.

We are looking for a Customer Service Representative who enjoys helping people and takes satisfaction in getting things properly resolved. You will join a friendly workplace where good performance is recognized, questions are welcomed and support is readily available.

Your Pay and Working Week

The standard rate is $21.00 per hour, increasing to up to $25.00 per hour for weekend hours worked.

You will receive 40 hours each week across five shifts, scheduled Monday through Sunday between 10:00 a.m. and 6:30 p.m. There are no shifts beyond 6:30 p.m., and you will have at least one full weekend off every month.

Where You’ll Make a Difference

Customers will contact you when they need information, reassurance or help putting something right. Your responsibility will be to understand what has happened and move each request toward a clear outcome.

You will:

• Respond to customer inquiries by phone, email and internal messaging systems
• Explain account information and company processes clearly
• Review customer details and determine the correct next action
• Track open requests from initial contact through to completion
• Correct inaccurate information and maintain reliable records
• Work with internal departments when additional input is required
• Keep customers informed if a request takes longer to resolve
• Document conversations, decisions and outcomes accurately
• Recognize repeated service issues and raise them with your supervisor
• Contribute to agreed standards for quality, accuracy and response time

What You’ll Bring

We will consider transferable experience from any role where you regularly communicated with customers, handled questions or solved problems.

You should be:

• Comfortable speaking with different people and asking useful questions
• Able to remain composed when someone is unhappy
• Organized enough to manage several open requests
• Confident learning new software and digital systems
• Reliable, solution-focused and willing to act on feedback
• Ready to contribute as part of an on-site team

A Few Extras

• Paid training from your first day
• Monthly catered team breakfast
• Employee referral rewards
• Regular coaching and development check-ins
• Recognition for excellent customer feedback
• Optional team events throughout the year
• Approachable supervisors available for guidance

Apply now to be considered for the Customer Service Representative position in Charlotte.

We are an equal opportunity employer. Employment decisions are based on qualifications and business requirements without regard to any legally protected characteristic.

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person