Customer Service Representative

**Role:**Customer Service Representative

*Full**time: Weekdays (40hours/week)*
Schedule:  Mon-Fri 9:00am - 6:00pm AEST NSW (7:00am - 4:00pm PHT)

Why choose Remote Staff?
✔ 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
✔ 18+ years in the remote work industry. We’ve helped more than 8K
✔ Filipinos establish virtual careers with international clients since 2007
✔ Competitive and negotiable compensation (depending on skill level & experience)
✔ 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

Reminders:
 ✔ Applying to Remote Staff is 100% FREE 
 ✔ Processing your application is 100% FREE 
 ✔ We will NEVER ask for placement fees, bank details, GCcash accounts, training fees, reservation fees, or any form of payment

Role Objective:

Serve as the primary point of contact for clients across various regions, ensuring efficient handling of inbound calls and service requests. Manage and monitor the main regional mailbox, promptly actioning requests through the Aroflo job management platform. Support the quoting and service delivery process by gathering detailed client information, preparing quotes, and coordinating scheduling. Provide administrative support to the Sydney team while maintaining accurate data entry, system integrity, and strict confidentiality of client information. Continuously develop knowledge in residential facilities management and collaborate with the management team to improve workflows and overall service delivery

Job Responsibilities

• Serve as the primary point of contact, efficiently handling inbound calls from clients in various regions.
• Manage and oversee the main region mailbox, promptly actioning requests to our job management platform (aroflo).
• Liaise with clients to obtain detailed information to aid the senior team in pricing and quoting.
• Preparation of quotes by gathering client details and requests in our job management system.
• Engage with clients to schedule approved services, updating calendars accordingly to ensure seamless service delivery.
• Offer administrative support to our Sydney team, assisting in various capacities to ensure smooth workflow.
• Maintain the confidentiality and security of client files within our system.
• Ensure accurate data entry for task allocation, maintaining the integrity and reliability of our system data. Develop an understanding of all aspects of facilities management within the residential sector to streamline operations and enhance service delivery.
• Collaborate closely with the management team to pinpoint potential roadblocks and devise strategies for workflow improvement.
• Actively participate in team meetings, contributing valuable insights and suggestions to drive continuous improvement.

Job Qualifications

• 3+ years experience in a similar role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills with the ability to multitask.
• Willingness to learn and understand new systems or processes.
• Keen eye for detail and accurate data entry.