Customer Service Representative

Tired of dead-end jobs that don’t value your skills?

Ready to work with a team that treats you like family?

Looking for a place that invests in your growth?

Excited to build a career in a supportive environment?

Who We Are

At Wickstrom Plumbing, Heating, and Cooling, we’re more than a home services company — we’re a team on a mission to grow people. Founded on grit, service, and a deep respect for the trades, we’ve built a culture where personal development comes first, and great customer service is the natural result. Whether you’re just getting started or looking to take your career to the next level, Wickstrom is where skilled tradespeople, problem-solvers, and future leaders come to thrive.

What You’ll Be Doing

• Answering incoming phone calls from customers.
• Conducting outbound prospecting to current customers
• Following up with customers on unresolved solutions.
• Proactively reach out to customers regarding pending service needs.
• Providing excellent customer service over the phone.
• Resolving customer complaints and issues.
• Documenting customer interactions and transactions.
• Collaborating with team members to ensure customer satisfaction.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

• Click apply and answer a few Who, What, When questions. (5 min)
• You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
• You'll get a text for a quick 1-way video question. (5 min)
• We'll send you a link to get scheduled for an in-person interview.
• You can easily be in for an interview within a couple days from right now.

What We’re Looking For

• Strong communication skills over the phone.
• Ability to handle customer inquiries and complaints professionally.
• Detail-oriented mindset with good organizational skills.
• Positive attitude and willingness to learn and grow.
• Experience in telephone customer service is a plus, but not required.

Why Join Us

Enjoy competitive pay ranging from $27-$35 per hour with performance pay opportunities plus benefits like paid time off, a 401K plan, and opportunities for career advancement. Be part of a culture that values your growth, integrity, and accountability. Discover a workplace where your contributions truly make a difference!

Ready to take the next step in your career? Apply now and join the Wickstrom family!

Requirements

• Work Hours: 40 to 45 hours work
• Required Education: High school or equivalent
• Required Experience: Entry level(1) years