Customer Service Representative

Monday-Friday 8am-5pm, no holidays or weekends. The primary function of this job is to learn our products and assist our customers. This is not a call center position.

Main Job Tasks and Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face

• Follow up on customer interactions

• Obtain and evaluate all relevant information to handle and resolve inquiries and complaints promptly

• Determine customer requirements and expectations in order to recommend specific products and solutions

• Accurately process customer transactions such as orders, quotes or returns

• Direct requests and unresolved issues to the designated resource

• Keep records of customer interactions and transactions and record details of inquiries, comments and complaints

• Manage customers' accounts within our database

• Communicate and coordinate with internal departments

• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles

• Identify trends in customer satisfaction or dissatisfaction

• Possess knowledge of customer service principles and practices

• Knowledge of relevant computer applications such as Microsoft Office Suite

• Perform other duties as assigned by the company

• A working knowledge of all websites, both dealer, retail and govt.

• Self-motivated

Job Type: Full-time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person