Customer Service Representative

Overview
Join our team as a Customer Service Representative and become the friendly, helpful voice that guides our clients through their experience with us! In this role, you will be the first point of contact for customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach and strong organizational skills will help create a positive environment where customer satisfaction is always a top priority. This paid position offers an exciting opportunity to develop your office management, communication, and clerical skills while making a meaningful impact every day.

Duties

• Answer phone systems promptly and courteously, directing calls efficiently to the appropriate departments or personnel
• Greet visitors at the front desk with a warm, professional demeanor, managing check-in procedures and providing assistance as needed
• Manage appointment scheduling and calendar coordination using Microsoft Office and Google Workspace tools
• Handle data entry tasks accurately, including filing, record keeping, and updating customer information in office management systems
• Provide excellent customer support via phone, email, or in person by addressing inquiries, resolving issues, and offering product or service information

Requirements

• Proven experience in office management or administrative support roles with strong organizational skills
• Excellent computer literacy including proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar)
• Prior experience working at a front desk or as a receptionist is highly favorable
• Bilingual abilities are a plus to effectively serve diverse customer bases
• Exceptional phone etiquette with the ability to handle phone systems confidently
• Strong typing skills with attention to detail for proofreading and data accuracy
• Demonstrated ability to manage time effectively and prioritize tasks efficiently in a fast-paced environment

Join us today to be part of a vibrant team dedicated to delivering outstanding customer service! We value energetic professionals who thrive on helping others while sharpening their administrative expertise. This is more than just a job — it’s an opportunity to grow your career in a supportive environment that recognizes your contributions every step of the way.

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Language:

• Spanish (Preferred)

Work Location: In person