W
Wong Engineering Corporation Bhd
Customer Service Representative
1 month ago
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Important information
Contract type:
Permanent
Salary:
MYR 36,000 – MYR 50,400 / year
Location:
Kedah, Malaysia
Work mode:
Onsite
Published on:
10 September 2026
What they need
- Liaising with the customer on the confirmed purchase order.
- Generating standard orders using the**“EPICOR”**system upon receiving a purchase order from a customer.
- Review current finish good balance quantity and make delivery date arrangements with the warehouse if stock is available.
- Notify the Planner of the customer order to obtain a target or planning delivery date if there is no balance stock or new production output is required.
- Follow up with the planner on the committed delivery date.
- Notify the customer of the delivery status
- Liaise with the warehouse for the delivery arrangement
- Handle customers' complaints for any related issues after the delivery date.
- Notify the respective department/ section upon receiving customer complaints, if any
- Prepare a report on a weekly and monthly basis which includes consignment billing, report billing, FG report, inventory report, forecaster report, and maintaining Interco pricing
- Attend internal or external meetings
- Any other tasks as and when assigned by the Management
- Follow the Company’s environmental policy and procedures and comply with any environmental-related legal or regulatory requirements.
- Language Requirements: Proficiency in English and Bahasa Malaysia is required. Mandarin proficiency will be an added advantage.
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