Customer Service Representative

About the role

This is a fully remote position based in Singapore that reports directly to US headquarters. As a Customer Service Representative for a leading US-based specialty chemical manufacturing company, you will serve as the primary point of contact for customers and manage a range of customer-facing activities in a global environment.

Key responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels
• Manage customer accounts, including account creation, maintenance, updates, and account-related inquiries
• Handle customer enquiries, complaints, and service issues, ensuring timely and effective resolution
• Process orders, cancellations, returns, refunds, exchanges, and account adjustments accurately
• Maintain detailed records of customer interactions, transactions, and account activities within CRM systems
• Provide accurate information on products, services, pricing, warranties, promotions, and company policies
• Identify customer needs and recommend suitable products or solutions to enhance customer satisfaction
• Generate and qualify sales leads while supporting sales initiatives and customer retention efforts
• Follow up on customer requests and complaints to ensure complete resolution and a positive customer experience
• Collaborate closely with internal stakeholders and the US-based management team to ensure service excellence

About you

• Proven experience in Customer Service, Customer Support, Sales Support, or a related role
• Excellent customer-centric mindset with excellent problem-solving and conflict-resolution skills
• Demonstrated ability to manage high volumes of customer interactions while maintaining service quality
• Good communication, interpersonal, and active listening skills
• Experience using CRM systems and customer management tools
• Ability to multitask, prioritize workload, and work effectively under pressure
• Detail-oriented especially on documentation and organizational skills
• Positive attitude, adaptability, and ability to build excellent customer relationships
• Proficiency in Microsoft Office applications and general computer systems
• Diploma or Degree in Business Administration, Customer Service, or a related discipline

About us

Our client is a leading US-based specialty chemical manufacturing company seeking to expand their customer service team with a growing organization.