Customer Service Representative

Customer Service Representative

Full-time | Monday–Friday | 8:30am–5:00pm
On-site | Permanent position

More Than Answering Questions

Our Customer Service Representatives are the people customers turn to when they need an answer, an update, or help getting something resolved.

You’ll take ownership of customer requests, work out what needs to happen next, and make sure the right information gets to the right place. Some requests will be straightforward; others will require you to investigate, follow up, and work with another team.

The Role Includes

• Respond to customer questions by phone, email, and other channels
• Understand the reason for each inquiry and determine the appropriate next step
• Provide clear information about services, processes, and requests
• Resolve routine customer concerns
• Coordinate with other departments when additional assistance is needed
• Follow up on outstanding customer requests
• Record relevant customer information and interactions
• Keep customer details accurate and up to date
• Escalate more complex matters appropriately
• Follow established service and communication procedures

What You’ll Bring

Previous customer service experience is helpful, but we also welcome candidates from retail, hospitality, reception, administration, sales, and other customer-facing roles.

You should be comfortable communicating with different customers, using basic computer systems, staying organized, and handling several requests throughout the day.

Training will be provided on company systems and procedures.

Job Details

Schedule: Monday–Friday, 8:30am–5:00pm
Employment: Full-time, permanent
Work setting: On-site

If you’re looking for a stable customer-facing position where good communication, problem-solving, and organization are valued, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $24.67 - $29.57 per hour

Benefits:

• 401(k)
• Paid time off
• Parental leave

Work Location: In person