Customer Service Representative

Company Name: Flash Garage Door Service

Position: Customer Service & Sales Representative

Pay Range: $600/WK Plus Commissions!

Compensation Breakdown:

• Hourly Rate: $15
• Weekly**:** $600/week + commissions
• Annual Base**:** $31,200/year + commissions
• Commission Structure: - $2 for booking warranty call- $5 for a cash call- $10 for an emergency call

Location: Forney, TX

Schedule:

• Full-Time
• Monday to Friday, 8 Hour Shift Day Shift
• Weekend Availability
• On-Call

Benefits:

• Health, dental & vision Insurance
• Life Insurance
• Paid Time Off
• Retirement savings
• Company Cell (On Call)
• Professional Mentoring
• Company Swag
• Company Events & Outings

Requirements:

• 2+ years of customer service experience; phone sales, inside sales, appointment setting, or lead conversion experience is a plus
• Strong verbal and written communication skills
• Type 60-70 words per minutes with great accuracy
• Ability to multitask in a fast-paced environment
• Basic computer skills; Service Titan CRM experience is a plus
• Comfortable working with warm leads, identifying customer needs, and asking for the booking
• Strong problem-solving and conflict-resolution skills
• Reliable attendance and punctuality
• Ability to work flexible schedules, including evenings or weekends if needed

Position Summary:

Join Flash Garage Door Service as a Customer Service & Sales Representative and earn $600/week + commissions while becoming the trusted first voice homeowners hear when they need help. You'll work with warm leads and inbound customers, identify their needs, turn conversations into booked service calls, and help keep one of America's highest-volume garage door service companies moving.

The ideal candidate is driven, organized, confident on the phone, and motivated by results. You know how to build trust quickly, solve problems, and confidently ask for the booking while delivering an exceptional customer experience. If you enjoy helping people, hitting goals, and being part of a high-performing team, you'll find a career—not just a job—at Flash.

Core Responsibilities:

• Become the trusted first point of contact for homeowners needing fast, professional garage door service.
• Engage with warm leads and inbound customer inquiries, identify their service needs, and confidently guide them toward booking the right service.
• Convert warm leads into scheduled appointments by clearly communicating service options, building trust, and creating urgency when appropriate.
• Coordinate technicians and appointments to keep daily operations running efficiently and on schedule.
• Resolve customer concerns with confidence, urgency, and professionalism while creating an outstanding customer experience.
• Accurately document customer interactions, service details, and scheduling updates within the CRM.
• Work closely with dispatch, technicians, and leadership to help protect the Flash brand and deliver exceptional service on every call.

Job Type: Full-time

Pay: From $600.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person