Customer Service Representative

At Firth, we're proud to be New Zealand's leading supplier of ready-mix concrete and construction solutions. As part of the Fletcher Building Group, we play a critical role in helping build the homes, roads, and infrastructure that keep New Zealand moving.

About the Role

We're looking for an organised, Customer Service Representative to join our Auckland logistics team.

In this role you'll be at the heart of the operation, helping customers get what they need, when they need it. You'll work closely with customers, drivers, plant teams, and sales colleagues to coordinate orders and deliveries, solve challenges as they arise, and keep everything running smoothly.

If you enjoy building relationships, thrive in a fast-paced environment, and take pride in delivering great service, you'll feel right at home. This is a role where your organisation, communication skills, and positive attitude will make a real difference, helping us deliver an exceptional experience to our customers while supporting projects that shape communities across Auckland.

What You'll Bring

• Previous experience in customer service, logistics, dispatch, transport coordination, or scheduling

• Strong computer and data entry skills

• Excellent communication and relationship-building abilities

• High levels of accuracy and attention to detail

• Strong planning, prioritisation, and problem-solving skills

• Good numerical and literacy skills

• Knowledge of the Auckland geography and traffic network would be highly advantageous

• A positive, team-focused attitude and commitment to delivering great customer service

Why Join Firth?

• Competitive remuneration

• Career development and training opportunities

• Access to Fletcher Building employee benefits

• A supportive and collaborative team culture

• The opportunity to work for an industry leader with a strong reputation across New Zealand

Apply Today!

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.