Customer Service Representative

Customer Support Representative (CSR)

Verveware | Customer Support

Verveware is looking for a friendly, dependable, and professional Customer Support Representative (CSR) to serve as a first point of contact for our customers.

In this role, you will answer incoming customer calls, assist with common questions, document customer issues, create support tickets, and make sure more complex issues are routed to the appropriate Verveware team member.

You do not need to be a software engineer or highly technical. We are looking for someone who communicates clearly, is comfortable working with customers over the phone, and can learn the basics of the Verveware platform.

What You'll Do

• Answer incoming customer support calls professionally and courteously
• Listen to customers and understand the issue or question they are calling about
• Assist customers with common Verveware questions using provided training and documentation
• Create and document support tickets with clear and accurate information
• Route technical, billing, or complex product issues to the appropriate Verveware team member
• Follow up on customer issues when needed
• Help customers navigate basic features of the Verveware platform
• Maintain accurate notes regarding customer conversations and reported issues
• Identify urgent or high-priority issues and escalate them appropriately
• Provide a positive and professional customer experience on every call

What We're Looking For

• Strong verbal communication and customer service skills
• Professional and friendly phone presence
• Ability to listen carefully and ask the right questions
• Comfortable using computers and learning new software
• Ability to clearly document customer issues
• Organized and able to manage multiple customer requests
• Dependable and punctual
• Patient and comfortable working with customers who may need additional assistance
• Able to recognize when an issue should be escalated rather than attempting to resolve it independently

Preferred Qualifications

• Previous customer service, call center, help desk, or customer support experience
• Experience supporting customers over the phone
• Experience using ticketing or customer support software
• Experience with SaaS or healthcare/homecare software is a plus, but not required

About Verveware

Verveware provides software solutions for homecare agencies, helping organizations manage day-to-day operations including scheduling, electronic visit verification (EVV), compliance, billing, payroll, and other essential workflows.

You'll receive training on Verveware and the common questions our customers contact us about. Our goal is not for you to know every answer immediately—it is to provide excellent first-line support, properly document each request, resolve common issues, and make sure customers reach the right person when additional assistance is needed.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person