Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Responsibilities:

• Effectively communicate with participants, providers, attorneys, local unions and trustees.
• Answer benefit status and coverage questions. Log all communications in MACESS system with the ability to transition to documenting communication in the Vitech claims payment system.
• Review participant annual and accident/loss of time claim forms, miscellaneous general correspondence and eligibility documents.
• Request additional information, when necessary, in writing or by telephone regarding claims submitted to our office.
• Effectively communicate with participants who come to our office for assistance with their claims.
• Generate, send and track written correspondence.
• Work overtime when business needs dictate it.
• Other duties as assigned.

Qualifications:

Candidate must possess:

• Excellent verbal and written communication skills;
• Basic PC/WINDOWS knowledge;
• Basic Microsoft WORD skills;
• Must be able to handle a varying volume of phone calls throughout the workday;
• Ideal candidate will have basic knowledge of welfare benefits and eligibility requirements;
• Ability to maintain minimum production standards;
• Ability to adapt to an ever-changing environment;
• Spanish or Polish speaking preferred.

Join our team of dedicated professionals who are committed to delivering exceptional customer service. Apply today to be part of our dynamic organization.

Job Type: Full-time

Pay: $31.73 - $40.97 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person