Customer Service Representative

Job Overview

At the Julie Alvarenga Allstate Agency, we're more than just an insurance provider—we're dedicated to protecting what matters most to our customers. As a dynamic growing agency based in Bryan, Texas, we pride ourselves on exceptional service, deep client relationships, and a team culture that fosters growth and success.

We are now seeking a passionate and licensed Customer Service Representative to help us continue our mission and build a rewarding career in insurance!

Salary Range: $40,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Birthday day off

Requirements

• Active Texas P&C License (or willingness to obtain it before your start date)
• Communication Skills: You're comfortable with phones, emails, and in-person conversations
• Customer-Service Oriented: You genuinely enjoy helping people and solving problems
• Detail-Oriented: You record information accurately and minimize errors
• Positive Attitude: You create a welcoming environment for clients and teammates alike
• Spanish Speaking Preferred: Ability to communicate clearly and effectively with clients in both English and Spanish

Responsibilities

• Client Advisory & Service: Answer calls, emails, and walk-ins with professionalism and care. Review policies, explain coverage clearly, and offer personalized recommendations.
• Policy Management: Process policy changes, endorsements, renewals, and new applications accurately using Allstate systems.
• Cross-Selling: Identify and offer additional products that provide genuine value and protection to your clients.
• Agency Reporting: Work with agency reports to track performance, spot trends, and follow up on critical tasks.
• Agency Support: Maintain accurate client records, handle billing questions, and help keep the office running smoothly.

About Us

Alvarenga Family Insurance Agencies LLC was founded by Julie Alvarenga, a insurance professional with over 10 years of industry experience. Julie began her journey by purchasing her first agency in the Bryan area, where she quickly established a reputation for integrity and exceptional client service. A few years later, driven by her passion for growth and helping the community, she expanded her reach by acquiring a second agency located in Magnolia.

Today, what started as a single agency has grown into a thriving, family-driven business. While we have hit many milestones along the way, our proudest achievement is the team we have built!

Every decision we make is guided by the same vision that started it all: protecting what matters most and serving our community with integrity.