Customer Service Representative

Customer Service Representative

Job Summary At Family Tires Corp, our Customer Service Representatives (CSR) are the primary face and voice of our business. In this vital role, you will help maintain customer trust, ensure our shop flows efficiently, and handle the administrative side of our services. We operate as a close-knit team of adults who share responsibility, and we rely on our staff to use common sense and professional initiative to keep everything running smoothly. If you love helping people and want to work in a collaborative environment, we would love to meet you!

What You'll Do (Duties)

• Be the Welcoming Face: Act as the primary point of contact for all incoming phone calls and walk-in customers, maintaining a respectful and professional tone at all times.
• Sales & Service: Translate customer needs into service orders by obtaining tire sizes and providing accurate pricing for both new and used tire inventory.
• Financing Assistance: Clearly explain the terms and benefits of our financing programs, and guide customers through the application process so they feel supported.
• Team Collaboration: Coordinate closely with our Tire Technicians to gather technical tire information, check inventory availability, or address TPMS (Tire Pressure Monitoring System) concerns before promising timelines to customers.
• Inventory Management: Conduct regular inventory checks of both used and new tires alongside technicians to ensure accurate stock levels and track incoming shipments.
• Foster Loyalty: Ensure customers are always serviced through Family Tires. If our location cannot perform specific mechanical work, you will direct them to another Family Tires location.

What We’re Looking For (Requirements)

• A friendly, respectful communicator who can maintain a professional atmosphere (shouting or foul language is strictly prohibited).
• Someone detail-oriented who can stay updated on current market rates for tires to provide immediate, accurate quotes.
• A team player who takes initiative, tackles tasks even if they aren't explicitly listed, and treats all company equipment with the utmost care.
• Professional appearance: You will be expected to wear official Family Tires Corp shirts during shifts, or a plain black or yellow shirt with no non-company logos if an official shirt is unavailable.
• Focus and dedication: Personal phone usage must be kept to an absolute minimum so it never interferes with customer service.

Pay: From $12.00 per hour

Benefits:

• Flexible schedule

Work Location: In person