Customer Service Representative

Public Title - A Member of Lighthouse Title Group

We are a premier provider of title and settlement services, operating closing locations throughout Michigan and Wisconsin. We combine national underwriting power with a deeply personalized, local approach to deliver secure, stress-free real estate transactions. Our culture is built on three core pillars: To Lead with friendly professionalism, To Engage by keeping the human element at the center of our work, and To Protect our clients' peace of mind through industry-leading technology. When we are not conducting closings, our team is actively volunteering and growing strong roots in the local communities we serve. If you are passionate about helping others and want to grow your career with a community-minded industry leader, we would love to have you on our team!

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills while making a meaningful impact on our customers’ experiences.

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
• Assist clients via phone, email, and in person by addressing questions, resolving issues, and providing product or service information
• Maintain accurate records through data entry, filing, and updating client information in spreadsheets and customer management software such as QuickBooks
• Manage front desk operations including greeting visitors, scheduling appointments, and coordinating calendar management tasks
• Support office management activities by organizing files, proofreading documents, and performing clerical duties with attention to detail
• Utilize Microsoft Office tools (Word, Excel, Google Workspace) for document creation, spreadsheet management, and communication purposes
• Demonstrate strong organizational skills by prioritizing tasks effectively to enhance productivity and ensure timely follow-up

Requirements

• Proven experience in customer service or front desk roles within an office environment; office management or administrative experience is highly valued
• Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry software like QuickBooks
• Strong organizational skills with the ability to multitask efficiently in a fast-paced setting
• Exceptional phone etiquette and communication skills; bilingual abilities are a plus for serving diverse client bases
• Familiarity with multi-line phone systems, clerical procedures, filing systems, and office equipment such as photocopiers and scanners
• Ability to handle sensitive information discreetly while maintaining professionalism at all times
• Experience with medical or dental receptionist duties or personal assistant roles is advantageous but not required
• Demonstrated time management skills with the capacity to prioritize tasks effectively under pressure

Join us as a Customer Service Representative where your enthusiasm for helping others will shine! We’re committed to fostering a supportive environment that values your contributions while offering opportunities for growth. If you’re organized, tech-savvy, and passionate about delivering outstanding customer support—this is the perfect role for you!

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Have you ever been employed by Lighthouse or any of its affiliates?

Work Location: In person