Customer Service Representative

Customer Service Representative

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our car rental team. The successful candidate will be responsible for assisting customers with vehicle rental inquiries and bookings, providing information about our services, handling customer requests, and ensuring a smooth and positive rental experience from booking to vehicle return.

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, email, social media, and other communication channels.
• Assist customers with vehicle rental bookings, availability, pricing, and rental terms.
• Provide accurate information about vehicles, rental packages, insurance, deposits, and company policies.
• Coordinate vehicle pick-ups and drop-offs with customers and the operations team.
• Confirm and manage customer reservations and maintain accurate booking records.
• Assist customers with changes, cancellations, extensions, and other rental requests.
• Handle customer complaints and resolve issues professionally and efficiently.
• Coordinate with the vehicle, maintenance, and operations teams to address customer requirements.
• Follow up with customers before and after their rental to ensure a satisfactory experience.
• Assist with payment-related inquiries and ensure rental documentation is completed accurately.
• Maintain up-to-date customer and booking information in company systems or records.
• Promote additional services and suitable rental options when appropriate.
• Ensure customers receive professional, friendly, and timely service at all times.
• Perform other customer service and administrative duties assigned by management.

Requirements

• Previous experience in customer service, car rental, tourism, hospitality, or a similar field is an advantage.
• Excellent communication and interpersonal skills.
• Good spoken and written English.
• Ability to communicate professionally with both local and international customers.
• Good knowledge of computers, email, WhatsApp, and basic office applications.
• Strong organizational and time-management skills.
• Ability to handle multiple bookings and customer requests efficiently.
• Good problem-solving skills and attention to detail.
• Ability to remain calm and professional when dealing with difficult or demanding customers.
• A friendly, positive, and customer-oriented attitude.
• Ability to work independently as well as part of a team.
• Willingness to work flexible hours, weekends, and public holidays when required.

Preferred Skills

• Experience with car rental or reservation systems.
• Knowledge of local tourist destinations and travel routes.
• Experience dealing with international tourists.
• Ability to communicate in additional languages is an advantage.
• Basic knowledge of vehicle types and rental procedures.

Key Performance Areas

• Customer satisfaction
• Accurate and efficient booking management
• Timely response to customer inquiries
• Effective complaint resolution
• Proper coordination of vehicle pick-up and drop-off
• Maintaining accurate customer and rental records
• Supporting the company in achieving rental and customer service targets

What We Offer

• Competitive salary
• Training and development opportunities
• Friendly and professional working environment
• Opportunities for career growth
• Performance-based incentives, where applicable
• Employee benefits according to company policy

Pay: From $33.50 per hour

Work Location: In person