Customer Service Representative

Great Benefits

We provide solid, dependable benefits that support employees who work hard and take pride in essential work.

Full Time & Overtime

Employees are paid at an hourly rate plus time and one-half for overtime hours worked.

Schedule

Work weeks can vary from 5-8 hour days to 4-10 hour days for the employee’s regular schedule.

Benefits

Health, Eye, Dental, Life, AD&D and short-term disability benefits after waiting period.

Company Uniform

Eligible for company-provided uniforms after waiting period, if applicable.

Paid Time Off

Eligible for paid time off (PTO) after waiting period.

401K

Eligible to participate in 401(k) and receive company contributions after waiting period.

Tri-County Industries, Inc. is seeking a customer service representative to work in our fast-paced call center environment and provide excellent customer service.

ESSENTIAL RESPONSIBILITIES:

• Handle inbound calls for customers, such as service changes, service problems, payments, sales inquires for various services, and pricing.

• Maintain excellent customer relations with existing customers to minimize customer loss.

• Data entry.

• Business appropriate written communications.

• Interaction with operations, administrative, and sales staff as needed.

MINIMUM QUALIFICATIONS:

• Entry level to 1 year relevant work experience.

• Phone experience in a call center or work environment.

• Strong interpersonal and problem-solving skills.

• Ability to work in a fast-paced and deadline-oriented environment.

• MS Excel and MS Word.

PHYSICAL REQUIREMENTS:

• The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required.

• While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required.

• Good manual dexterity is required to use common office equipment in an office environment.

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