Customer Service Representative

We are looking for a Customer Service Representative for one of our clients, a Travel Agency. If you are an organized, proactive individual with an excellent customer-service attitude and enjoy assisting customers in person, by phone, and through digital channels, this opportunity is for you!

The selected candidate will be responsible for welcoming and assisting customers, handling calls, coordinating appointments, following up on requests, and supporting administrative tasks, while ensuring an efficient, professional, and courteous customer experience.

This opportunity is for you!

Job Responsibilities

• Welcome and greet visitors as soon as they arrive.
• Receive, sort, and distribute daily mail and correspondence.
• Answer incoming telephone calls, take messages, screen calls, and transfer them as appropriate.
• Provide basic and accurate information about services and promotions in person, by phone, and via email.
• Maintain office security by following established procedures and controlling access through the reception area.
• Perform other administrative and reception duties, such as filing documents, making photocopies, and transcribing information.

Requirements

• Previous experience in customer service, reception, public-facing positions, or a similar role.
• Proficiency in Microsoft Office and the Apple macOS operating system.
• Bilingual in Spanish and English (required) due to the nature of serving a tourist clientele.
• Professional attitude and appearance.
• Excellent verbal and written communication skills.
• Ability to proactively resolve situations and demonstrate initiative.
• Excellent organizational skills.
• Ability to multitask and manage time efficiently, establishing priorities when necessary.

Availability

• Full-time: Monday through Saturday
• Schedule: 9:00 a.m. to 6:00 p.m.

Compensation

• $12.00 per hour

TPIS is an equal opportunity employer (EEO / Affirmative Action Employer for women, individuals with disabilities, and veterans). We comply with all federal, local, and state laws regarding nondiscrimination.