TL Trafi Logistics
Customer Service Representative
1 month ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
12 September 2026
What they need
About the role
Customer Service Representative (CSR) role focused on monitoring delivery status, coordinating with multiple stakeholders, and resolving logistics concerns to ensure customer satisfaction.
Key responsibilities
- Monitor delivery status, delays, and other logistics concerns
- Coordinate with drivers, dispatchers, operations, and clients to resolve delivery issues
- Investigate and follow up on concerns such as delayed, failed, missing, or damaged deliveries
- Prepare and maintain reports on customer concerns and delivery issues
- Escalate urgent or unresolved concerns to the appropriate department or supervisor
- Provide timely updates and assistance to customers regarding their deliveries
About you
- Good communication and customer service skills
- Proficient in Microsoft Excel and Google Sheets
- Detail-oriented, organized, and able to multitask
- Able to work under pressure and coordinate effectively with drivers and operations
- Experience in Customer Service, Logistics, or Operations is an advantage
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