Customer Service Representative

Good golly, we're hiring!

We're a small team that takes care of a whole lot of garage doors and the people behind them. When someone's door won't open and they're stuck in the driveway running late, you're the voice that turns their bad morning around.

We're looking for a Customer Service Representative who's great on the phone, organized enough to keep a schedule tidy, and happy to jump in on dispatch when the day calls for it. Because we're a small team, you'll get to wear a couple of hats, know every single person you work with by name, and actually see the difference you make.

No garage door experience? No problem. We'll teach you garage doors. We're hiring for the person.

Take great care of customers. Answer incoming calls, listen well, and help people figure out what they need. Some calls are easy fixes, some are frustrated homeowners, you'll handle both with the same warmth.

Book the work. Schedule service appointments and get the details right the first time: names spelled correctly, contact info that actually reaches someone, clear notes on what's wrong and what the tech should expect.

Keep the calendar healthy. Look ahead a few days, spot the gaps, and fill them. You'll know what a good day looks like and work to make every day one.

Reach out. Call our membership customers to get their annual maintenance on the books, and follow up by text or email when the phone doesn't connect.

Handle payments. Take payments over the phone, update cards on file, and help techs out when they're in a dead zone and can't run a card from the field.

Talk up our service plans. If a customer would genuinely benefit from a service agreement, tell them about it. No pressure tactics here, just honest recommendations.

Where the dispatch part comes in

This is a customer service job first. But on busy days or when someone's out you'll help keep our techs moving. That means:

• Matching jobs to the right tech based on skill set, location, and who's free
• Letting customers know when their tech is running ahead or behind
• Taking calls from techs in the field and closing out completed jobs
• Shuffling the board when a job runs long or something urgent comes in

What we're looking for

• At least a year of customer service experience call center, retail, restaurant, front desk, anywhere you've dealt with real people all day
• A genuinely friendly phone presence (we can hear a smile)
• Comfort with computers: Google Workspace or Microsoft Office, and typing around 30–40 WPM
• Attention to detail, because a wrong address turns into a wasted trip
• The ability to juggle a few things at once without dropping any of them
• A team-first attitude

Bonus points for: dispatch or scheduling experience, CRM software familiarity, or knowing your way around Phoenix.

What you get

• Paid training CRM walkthroughs, script practice, and shadowing
• Health / dental / vision insurance
• Paid time off and holidays
• 401(k) with company match
• A crew that actually likes each other, and the occasional donut/breakfast burrito ambush!

Good work, good people, and a customer on the other end of every call who's genuinely relieved you picked up. Sound like a job you would enjoy? We would love to chat!

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person