Customer Service Representative

Overview

We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team in Carolina, Puerto Rico! In this role, you will be an important part of the customer experience, assisting customers with their questions, requests, and day-to-day needs while providing professional and welcoming service. The ideal candidate is bilingual, comfortable using technology, and enjoys interacting with people in a fast-paced environment. This is a great opportunity for someone looking to grow their customer service and communication skills while becoming part of a supportive team.

Duties

• Provide friendly, professional, and efficient customer service in person and through various communication channels
• Respond to customer inquiries by phone, chat, email, and social media
• Assist customers with questions regarding products, services, orders, and general requests
• Process and follow up on customer requests while ensuring accurate information is provided
• Maintain professional and positive communication with customers at all times
• Use computers and digital platforms to document customer interactions and complete daily tasks
• Assist with general administrative and operational duties as needed
• Support the team in maintaining an organized and welcoming customer environment
• Follow established company procedures and customer service standards
• Help create a positive customer experience through attentive service and timely follow-up

Experience

• Minimum of 1 year of customer service experience, preferably in a fast-paced environment
• Bilingual in Spanish and English, with strong verbal communication skills
• Basic computer skills and ability to learn new digital tools and systems
• Comfortable communicating with customers by phone, email, chat, and social media
• Strong interpersonal and communication skills
• Organized, punctual, dependable, and detail-oriented
• Ability to multitask while maintaining a positive and professional attitude
• Ability to work effectively both independently and as part of a team
• Must be authorized to work in Puerto Rico

Join our team and become part of an environment where excellent customer service and a positive attitude make a difference every day. If you are energetic, dependable, and enjoy helping people, we would love to hear from you!

Pay: $11.00 - $13.00 per hour

Work Location: In person