Customer Service Representative

Roles and Responsibilities :

• Manage customer orders from receipt to fulfillment, ensuring timely delivery of products.
• Resolve issues related to order processing, including cancellations, returns, and exchanges.
• Coordinate with internal teams for order fulfillment, tracking progress and resolving any delays or discrepancies.
• Provide exceptional customer service by responding promptly to inquiries and addressing concerns.

Job Requirements :

• 3-6 years of experience in an e-commerce environment/manufacturing/automotive or similar industry.
• Strong understanding of order management processes, including issue resolution and escalation procedures.
• Excellent customer handling skills with ability to resolve complex issues professionally.
• Proficiency in using software applications for order processing and tracking.
• Excellent communication skills.