Customer Service Representative

Customer Service Representative

• Join an established product distribution business
• Broad customer support and administration responsibilities
• Stable team environment with development opportunities
• Full-time, permanent position

About the company

This well-established distribution business supports a broad customer base across multiple industries. The organisation is continuing to grow and is known for its practical approach, reliable service and long-term customer relationships.

About the role

This is a varied position supporting customers and the wider business with enquiries, order coordination and general administration. You will work closely with several internal teams to ensure requests are handled accurately and customers receive clear, timely information.

Duties

• Respond to customer enquiries by phone and email
• Enter and coordinate customer orders and requests
• Provide customers with accurate updates and information
• Investigate issues and coordinate a timely resolution
• Maintain customer records and complete general administration
• Assist the wider office team when required

Skills and experience

• Experience within a B2B or product-based environment preferred
• Strong verbal and written communication skills
• Confident learning and working across different systems
• Organised and accurate with the ability to manage priorities
• Proactive, dependable and comfortable taking ownership

Culture

This is a practical and accountable working environment where people are expected to contribute, communicate clearly and follow through on commitments. The successful person will be down-to-earth, willing to get involved and comfortable speaking up respectfully when something needs attention.

Benefits

• Join an established business with continued growth
• Varied role with broad internal and customer exposure
• Supportive and straightforward team environment
• Opportunities to learn and develop over time
• Convenient Bentley location

How to apply

Click APPLY to submit your application.

Please note that this position is only open to applicants who are currently living in Australia and hold full, ongoing work rights. We are unable to consider candidates who require visa sponsorship or are not presently based in Australia.

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