Customer Service Representative

About the role

We are looking for a Customer Service Associate who will be responsible for handling customer concerns, responding to inquiries, and providing quality customer service through various communication channels.

Key responsibilities

• Handle and resolve customer concerns and complaints.
• Respond to customer inquiries through phone, email, chat, and social media.
• Assist borrowers with their inquiries and concerns.
• Coordinate with internal teams to address and resolve customer concerns.
• Monitor and update customer records and cases.
• Prepare reports and maintain quality customer service.

About you

• College Graduate
• At least 1 year of relevant work experience
• Good communication and interpersonal skills.
• Customer-service oriented and able to handle customer concerns professionally.
• Proficient in using phone, email, chat, and social media platforms.
• Organized, detail-oriented, and able to manage multiple concerns.
• Can coordinate effectively with internal teams.
• Willing to learn and work in a fast-paced environment.