Customer Service Representative

RESPONSIBILITIES

• Communicate with customers to manage their orders from door to door.
• Co-ordinate and monitor closely all sea and airfreight shipments.
• Liaise with overseas offices to coordinate bookings whilst meeting customer requirements.
• Provide excellent customer service, effective and efficient management in import / export operations, efficient and error free preparation of all necessary documents, timely invoicing and other related jobs.
• Provide a high level of service and maintain excellent relationship with all the clients assigned.
• Handling assigned local and overseas communication.
• Interact with customers in a professional manner and ensure that information about shipment’s operational status is promptly relayed to customers
• Work on service level improvements.
• To undertake other special assignment, ad-hoc functions and related duties specified by the management as and when required
• Quotations for Air / Ocean Exports.

REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation or equivalent.
• Required skill(s): Computer literate, presentation preparation and report, good communication skills, self-discipline, Good attitude, POSITIVE and able to work independently under minimum supervision.
• Good knowledge in Import & Export operation will be added an advantage.
• Required language(s): Bahasa Malaysia, English (Good command of English in both verbal and written communication).
• International appearance & pleasant personality.
• Good future career enhancement program.
• At least 2 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in SETIA ALAM.
• Preferably Junior Executives specializing in Logistics/Supply Chain or equivalent.
• Fresh graduates / Entry level applicants are encouraged to apply.