Customer Service Representative

Customer Service Representative

Good research depends on people receiving clear information and accurate follow-up. Broadstone Analytics is hiring a Customer Service Representative in El Paso to support individuals and organizations taking part in research programs.

The role combines everyday customer service with careful record keeping. You will explain approved program information, help people complete routine steps and make sure questions reach the correct research colleague. No research qualification is required, and structured training will be provided before you begin handling contacts independently.

A service role inside a research team

Contacts may include research participants, community partners and client representatives. Your responsibility is to make the process easier to understand while protecting personal information and staying within the guidance provided by the project team.

Your responsibilities

• Answer phone and email enquiries about active programs and scheduled activities.
• Explain approved timelines, participation steps and general eligibility information.
• Schedule calls, appointments or follow-up activity using shared calendars.
• Update contact details, consent status and communication records accurately.
• Send approved reminders and instructions through the correct communication channel.
• Escalate research, technical or privacy questions instead of providing unapproved answers.
• Record feedback and recurring issues so project teams can improve the participant experience.
• Support simple administrative tasks during quieter contact periods.

What makes someone effective here

• A calm, respectful communication style and good listening skills.
• Accurate data entry and confidence using email, calendars and spreadsheets.
• The judgment to follow a process and ask for guidance when a question falls outside it.
• Reliable availability for the full onsite weekday schedule.
• Customer service or administration experience is useful but not compulsory.
• Spanish proficiency is welcomed where it supports program needs, but it is not assumed to be required for every applicant.
• A strong Customer Service Representative will make each contact feel clear, respectful and well documented.

Pay and working week

The position pays $22.00-$25.00 per hour and works Monday through Friday, 9:00 a.m. to 5:30 p.m. Benefits include paid training, paid time off, paid holidays and eligibility for health, dental and vision coverage.

Apply through Indeed with your current resume. Broadstone Analytics evaluates candidates according to job-related criteria and provides equal employment opportunity and reasonable accommodation as required by law.

Pay: $22.00 - $25.00 per hour

Expected hours: No less than 38.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person