Customer Service Representative

Customer Service Representative

When a business has a technology problem, a clear first response can save hours. Kivora Global Solutions is hiring a Customer Service Representative in Mission to receive support requests, capture the right information and keep customers updated while the technical team works on a solution.

This is an onsite customer-support position, not a sales role. You are not expected to repair every technical issue yourself. Training will cover the services, ticketing system and basic troubleshooting steps so you can resolve straightforward requests and route more complex problems accurately.

How the support desk works

Customers contact the team by phone, email and support portal. The Customer Service Representative confirms what has happened, records the relevant details and sets a clear expectation for the next update. You will stay connected with support technicians until the customer has an answer or the issue is closed.

Requests you will handle

• Create and update support tickets using accurate customer, device and issue information.
• Guide customers through approved first-step checks and record the outcome.
• Prioritize requests using the company’s urgency and impact guidelines.
• Route tickets to software, cloud, infrastructure or managed-support colleagues.
• Provide progress updates and follow up after technical work is completed.
• Maintain customer contacts, service notes and resolution records.
• Identify repeated questions and help improve support instructions.

What you bring

You should be patient, comfortable using several computer systems and able to explain information without unnecessary technical language. Customer service, help-desk or office experience is useful, but full IT experience is not required.

English proficiency is required. Spanish proficiency is helpful for serving some local customers but is not a condition of employment unless a specific business need is identified.

The practical details

• $23.00-$25.00 per hour, depending on relevant experience.
• Monday to Friday, 9:00 a.m. to 5:30 p.m., at the Mission office.
• Paid product and systems training, paid time off and paid holidays.
• Eligibility for health, dental and vision benefits.
• A development route into technical support or client services based on results and available openings.

Apply through Indeed

Send your current resume through Indeed. Kivora Global Solutions is an equal opportunity employer and will provide reasonable accommodation for qualified applicants and employees where required.

Pay: $23.00 - $25.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person