Customer Service Representative

Royal District Nursing Service (RDNS NZ) is a trusted not-for-profit provider of home and community services across Aotearoa New Zealand. We’re looking for empathetic, organised, and service-driven individuals to join our Operations team as Customer Service Representatives, helping us deliver exceptional support to our clients and their whānau.

About the Role

As a key member of our Operations team, you will:

• Coordinate and manage over 11,000 client appointments weekly.
• Provide outstanding service to clients and their whānau with empathy and professionalism.
• Support both office-based and community operations with efficiency and care.
• Thrive in a fast-paced environment where adaptability and initiative are highly valued.
• Be based at our Penrose office, contributing to a collaborative and purpose-driven team.

Available Shifts

• Monday, Tuesday, Friday: 3:00 pm - 7:00 pm

• Saturday & Sunday: 7:00 am - 11:00 am

  What You'll Bring

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal abilities.

• Proven organisational and time management skills, with the ability to prioritise effectively.

• A proactive, team-oriented mindset with a commitment to quality service.

Ready to Apply?

If this sounds like the right opportunity for you, please apply with your Cover Letter and CV or contact Binh at [email protected] for more information.

At RDNS, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.