客戶服務助理 Customer Service Representative

主要職務：

• 提供客戶服務支援
• 回覆網上客戶查詢，詳細解釋如何使用我們的服務及解答關於貨件的問題
• 聆聽及處理客戶意見，作日後改善服務質素之用
• 處理自提點收件及取件(如需要)

職位要求：

• 具良好及清晰對答技巧
• 熟悉電腦操作，Microsoft Office及中、英文打字
• 中學程度或以上
• 懂英文及國語
• 熟悉及喜愛網上購物將獲優先考慮

工作時間：09:00-18:00，每週工作五天，輪休

工作地點：荔枝角

薪酬待遇：

• 醫療福利
• 工作津貼
• 員工折扣
• 酌情花紅
• 銀行假期
• 12天有薪年假
• 有薪病假
• 生日假
• 婚假

（所有申請者資料會被保密處理並只作招聘用途）

COMPANY OVERVIEW:

Buyandship stands out as the leading cross-border e-commerce company, revolutionizing how people shop online. Having successfully shipped over 12 million packages since we started in 2014, Buyandship currently holds the record as the only shipping company that offers 13 warehouse addresses worldwide. This provides access to exclusive and lower-priced products from the US, UK, Japan, South Korea, China, Taiwan, Australia, Italy, Thailand, and Canada!

As we continue to grow and solve more consumer problems, our mission is clear: to be the best in the global e-commerce market, empowering customers to shop smarter by making Buyandship their go-to online platform. Looking ahead, we're investing in AI application and operational automation to further our mission of breaking down barriers in online shopping. We are now seeking the next wave of talent to join us and push our vision further. Ready to make the impact that matters for the community?