Customer Service Representative

Company Description iQor Philippines is part of a global business process outsourcing (BPO) organization that supports diverse clients across multiple industries. The company specializes in providing customer engagement and support services, helping brands deliver efficient and high-quality customer interactions. Team members benefit from a structured work environment, training opportunities, and exposure to international customers and processes. iQor Philippines focuses on performance, service excellence, and a collaborative culture that supports professional growth.

Role Description The Customer Service Representative role is a full-time, on-site position based in the Philippines. The person in this role responds to customer inquiries through phone, chat, or email, providing accurate information and resolving issues in a timely and professional manner. Daily responsibilities include handling account-related questions, troubleshooting basic problems, documenting interactions, and escalating complex cases when needed. The role involves maintaining service standards, meeting performance targets, and contributing to a positive customer experience. The Customer Service Representative also participates in coaching sessions and training to enhance product knowledge and communication skills.

Qualifications

• Strong customer service and customer support skills, with the ability to handle inquiries and resolve concerns effectively.
• Ability to contribute to customer satisfaction and customer experience initiatives, focusing on courteous, efficient, and solution-oriented interactions.
• Excellent verbal and written communication skills in English and strong active listening abilities.
• Comfortable working on-site in the Philippines, with flexibility to work shifts, weekends, or holidays as required.
• Basic computer proficiency, including navigating multiple systems and typing accurately.
• Previous experience in a BPO or contact center environment is an advantage but not required.
• Completed high school or equivalent; further education is a plus.
• Demonstrated reliability, professionalism, and the ability to work in a team-focused environment.