Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills while supporting our mission to deliver outstanding service every day.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems and email.
• Provide front desk support by greeting visitors, answering calls, and directing them appropriately
• Maintain organized filing systems and handle clerical tasks with accuracy and attention to detail
• Assist with office management duties such as calendar management, case scheduling, and internal and external client support.
• Support customer support efforts by troubleshooting issues, providing product information, and ensuring client satisfaction
• Collaborate with team members on administrative projects to improve office efficiency and productivity

Skills

• Strong computer literacy
• Excellent phone etiquette with the ability to handle multi-line phone systems confidently
• Demonstrated organizational skills with the ability to prioritize tasks and manage time efficiently
• Previous dental office experience desired but not required to include filing, data entry, proofreading, and calendar management
• Exceptional customer service skills with a friendly demeanor and professional communication style
• Technical proficiency in office management tools, typing accuracy, and computer literacy for seamless workflow of case data for the dental laboratory systems

Join us in creating an engaging environment where your organizational talents and customer support expertise make a real difference! This role is perfect for motivated individuals eager to grow their administrative skills while delivering top-tier service.

Pay: $15.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Work Location: In person