Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your office management and communication skills while making a meaningful impact on our customers’ experience.

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each caller feels valued and understood
• Provide outstanding customer support by addressing inquiries, resolving issues, and offering product or service information clearly and confidently
• Manage front desk operations, including greeting visitors, directing calls, and maintaining a tidy reception area
• Utilize productivity software such as Microsoft Office (Word, Excel, Outlook) to document interactions, update spreadsheets, and manage client information accurately
• Perform data entry tasks with high accuracy using spreadsheets and other office management tools to track customer interactions and service requests
• Assist with clerical duties including proofreading correspondence, managing calendars, scheduling appointments, and organizing files for efficient office flow
• Demonstrate technical proficiency in computer literacy to navigate various software platforms quickly and troubleshoot basic issues as needed

Qualifications

• Proven experience in office management or administrative roles with strong organizational skills and attention to detail
• Excellent phone etiquette with the ability to communicate effectively via phone communication channels
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Familiarity with customer service principles, front desk procedures, and clerical tasks such as data entry and proofreading
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with experience using spreadsheets for data management
• Strong computer skills including technical proficiency in productivity software and general computer literacy
• Previous experience with QuickBooks or similar accounting software is a plus but not required
• Ability to manage multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment

Join us in creating memorable customer experiences! We value energetic individuals who are eager to support clients with professionalism and enthusiasm. This role offers a chance to grow your administrative expertise while contributing to a collaborative team dedicated to excellence.

Pay: $24.00 - $25.00 per hour

Work Location: Hybrid remote in Bethlehem, PA 18017