Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding customer service. This paid position offers an exciting opportunity to develop your administrative and client interaction skills while supporting our organization’s mission to deliver top-tier service.

Duties

• Greet clients and visitors warmly at the front desk, establishing a positive first impression
• Manage multi-line phone systems to handle incoming calls promptly and professionally
• Utilize Microsoft Office suite—including Word, Excel, and Outlook—to prepare correspondence, maintain spreadsheets, and organize schedules
• Perform data entry tasks accurately using productivity software and spreadsheets to update client records and internal databases
• Assist with office management duties such as filing, document proofreading, and maintaining organized records
• Support client communication through phone calls, emails, and in-person interactions with excellent phone etiquette
• Coordinate calendar management and schedule appointments or meetings efficiently
• Use QuickBooks for basic bookkeeping tasks such as invoicing or expense tracking when necessary
• Provide general administrative support including filing, photocopying, and organizing office supplies
• Maintain a professional environment by managing front desk operations and ensuring smooth office flow

Experience

• Previous clerical or administrative experience in an office setting is preferred
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with productivity software
• Experience using multi-line phone systems and handling high-volume customer interactions
• Bilingual skills are highly desirable to serve diverse client needs effectively
• Demonstrated organizational skills with the ability to manage multiple tasks efficiently
• Proven customer service experience with excellent communication skills—both verbal and written
• Familiarity with data entry procedures, filing systems, and proofreading documents
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail
• Personal assistant or front desk experience is a plus but not required

Join us in delivering exceptional service that makes a difference! We value energetic professionals who thrive on helping others while growing their skills in a supportive environment. This role is paid—offering you the chance to build your career in customer support and office management.

Pay: $14.00 - $25.00 per hour

Work Location: In person