Customer Service Representative

Job Overview

We are seeking a professional and organized Customer Service Representative to manage client communication and ensure a high level of customer satisfaction throughout the fulfillment process. Responsibilities include communicating with clients regarding their digital marketing services, providing updates on the status of their products, answering questions, addressing concerns, and coordinating with internal teams to ensure clients receive timely and accurate information. The ideal candidate has excellent phone etiquette, strong communication skills, and the ability to stay organized while managing multiple clients and projects.

Key Responsibilities:

• Communicate with clients regarding their digital marketing products and services
• Provide clients with updates on the status and progress of their fulfillment
• Answer client questions and address concerns in a professional and timely manner
• Maintain regular communication with clients throughout the fulfillment process
• Coordinate with internal teams to obtain accurate project updates
• Document client communications, updates, and follow-ups in the CRM
• Help ensure a positive client experience from onboarding through fulfillment

Qualifications:

• Excellent customer service and communication skills
• Professional phone etiquette and a confident, friendly communication style
• Strong organizational skills and attention to detail
• Ability to manage multiple clients and follow up consistently
• Experience in customer service, client relations, or account management preferred
• Proficiency with CRM and communication systems is a plus

This is a great opportunity for someone looking to grow within a client-focused role and take on greater responsibility in customer service and operations.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• English (Required)

Ability to Commute:

• Delray Beach, FL 33445 (Required)

Work Location: In person