Customer Service Representative

Job Title: Customer Service Representative

Employment Status: Full-Time

Company: Florim USA

Industry: Manufacturing

Location: 100% On-Site (Clarksville, TN)

ABOUT US:

Florim USA, the American subsidiary of Florim Group, is a leading provider of porcelain tile solutions based in Clarksville, TN. We pride ourselves on our commitment to innovation, quality, and ecological mindfulness. With over two decades of experience, our facility stands as one of North America's largest and most technologically advanced porcelain manufacturing plants. At Florim USA, we're dedicated to producing sustainable, high-quality products while making a positive impact on society and the environment. Distributed under our MILE®stone brand, Florim USA proudly offers uniquely styled, Sustainable Tile, Made in the USA, in over 2500 stores nationwide.

Job Summary:

We’re looking for a detail-oriented and highly communicative Customer Service Representative to join our team! In this role, you’ll manage customer orders, resolve issues, and ensure timely shipments of our porcelain tile products. Resolves issues with production, ordering, shipping and storing of porcelain tile by performing the following duties:

Essential Functions:

• Communicate with customers via phone and email to process orders, claims, and credits.
• Coordinate with the warehouse for shipping and resolve any delays or issues.
• Maintain accurate records in our SAP system and assist with inventory management.
• Build strong relationships with clients, keeping them informed about products, pricing, and availability.
• Work with the production planning team to ensure customer needs are met.

What We’re Looking For:

• 4-5 years of Customer Service experience
• SAP experience or familiarity with ERP systems (preferred).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and the ability to manage time well.
• Excellent communication skills, both written and verbal.
• Typing speed of 35-40 WPM (required).
• Experience in client relations or customer success is a plus.

SALARY AND BENEFITS

Florim USA offers competitive compensation and benefits, including:

• Starting Pays: $19.00 to $22.00 per hour
• Benefits 30 days after Hire
• Free Employee Medical Insurance with Annual Physical.
• Discounted Dental, Vision, and other insurance packages.
• 401(k) with Company Match.
• 2 Weeks Paid Vacation and 9 Paid Holidays.
• Tuition Assistance (after one year).
• Employee Discounts on Tile.

Florim USA is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Florim USA provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you have experience working with ERP systems, specifically SAP or similar platforms? Please provide details.
• Can you type at least 35-40 words per minute?
• What’s your experience with managing customer orders, claims, or coordinating shipments?
• This is not a remote or hybrid role, Are you willing to work on-site in Clarksville, TN?

Experience:

• Customer service: 3 years (Required)

Work Location: In person