Customer Service Representative

Company Overview

Urban Cleaning Peterborough specialises in providing top quality residential, commercial, Airbnb and end of tenancy cleaning services throughout England.

We are dedicated to supporting homeowners, landlords, hosts, and businesses with reliable cleaning solutions tailored to their needs.

Job Summary

We are seeking a friendly, energetic and detail oriented Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our clients, ensuring their questions are answered promptly and their needs are met with professionalism. If you thrive in a fast-paced environment and enjoy making a positive impact through excellent communication, this opportunity is perfect for you!

Duties

• Respond promptly to customer inquiries via phone, email, or chat with enthusiasm and professionalism
• Assist customers with scheduling cleaning services, providing detailed information about our offerings
• Collect and input customer data accurately into our systems through efficient data entry practices, ensuring GDPR compliance.
• Confident approach when communicating through calls
• Identify opportunities for upselling additional services that meet customer needs and enhance their experience
• Analyse customer feedback and service requests to help improve overall service quality

Experience

• Previous experience in customer service or related roles is preferred but not required; training will be provided
• Strong communication skills
• Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail during data entry
• Knowledge of phone etiquette best practices to foster positive interactions with clients
• Ability to understand customer needs quickly and suggest appropriate solutions or additional services
• Experience in upselling or promoting services is a plus but not mandatory

Pay: £24,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person