Customer Service Representative

Customer Service Representative

Austin, TX

About the Role

We’re looking for a Customer Service Representative to support customers from our Austin office and help ensure questions, requests, and account-related needs are handled efficiently.

You’ll communicate with customers throughout the day, provide accurate information, document interactions, and coordinate with internal teams when additional assistance is required.

Day to Day

• Respond to customer phone calls, emails, and routine inquiries
• Provide information about products, services, and account processes
• Record customer requests and update relevant information
• Follow up on outstanding questions and customer issues
• Coordinate customer requests with internal departments
• Assist with appointments, updates, and customer follow-ups
• Maintain accurate customer records and documentation
• Monitor open requests and make sure they are addressed
• Help resolve straightforward customer concerns
• Escalate issues when additional support is required
• Assist with routine administrative and customer support tasks
• Handle customer information appropriately and maintain confidentiality

What’s Important

You’ll need good communication skills, strong organization, and basic computer knowledge. Attention to detail is important, particularly when recording customer information and following up on requests.

Previous customer service, administrative, reception, call center, client support, or related experience is useful, although training on our systems and processes will be provided.

We’re looking for someone who can manage different customer requests, follow established procedures, communicate clearly, and work independently while supporting the wider team.

Position Details

Full-time, permanent position
Monday–Friday | 8:30am–5:00pm
Office-based in Austin, TX
Training and professional development provided

Please apply with your current resume to be considered for the Customer Service Representative position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $19.85 - $23.98 per hour

Benefits:

• 401(k)
• Life insurance
• Paid time off
• Parental leave

Work Location: In person