Customer Service Representative

Job Summary
To ensure accurate and timely movement of freight to specific destinations within the customers level of service standards. Processing and organization of all documentation needed to initiate and complete movement of freight.

Essential Duties/Responsibilities:

• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system
• Ensure that the company system is updated and accurate
• Develop and maintain a positive working rapport with customers & transportation partners
• Work in a fast paced environment.
• Ensure that all documentation is processed in a timely manner
• Process paperwork out to operations at a container level
• Communicate on a daily basis with Centralized team, Transportation carriers, managers, and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Customer Service Manager
• Handle all requests from customers in a timely manner
• Assist other CSR staff as needed and when time permits
• Cross-train in other areas of the team
• Support the company's commitment to quality, which includes customer specific Quality program(s), training requirements, and work instructions

Qualifications

• Ability to multi-task
• High School Diploma or equivalent
• Organizational skills, meticulous flow-through skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Word and Excel / Google Documents and Sheets
• Must be assertive self-starter

**Candidates who do not meet the above criteria will not be considered**

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person