Customer Service Representative

About the Position

We are looking to expand our team with a knowledgeable, attentive, and motivated insurance professional. We are seeking someone with prior homeowners insurance experience.

This is a customer service and retention position focused on building strong client relationships and providing exceptional service. The ideal candidate is licensed, bilingual, dependable, and works well in a team-oriented environment.

What We're Looking For

• Team player — our work culture is a priority!
• Bilingual in English and Spanish
• Active 440, 2044, or 220 insurance license
• Prior insurance experience; homeowners experience preferred
• Strong communication and customer service skills
• Organized, proactive, and able to follow through

Responsibilities

• Manage and maintain relationships with homeowner clients with a focus on retention and customer satisfaction.
• Proactively contact clients regarding renewals, policy changes, and outstanding requirements.
• Handle cancellation/non-renewal situations and work with clients and carriers on available retention options.
• Follow up on renewals from initial contact through completion to ensure nothing falls through the cracks.
• Respond to client questions and concerns and coordinate timely resolutions.
• Assist with routine policy service requests, documents, payments, and account updates.
• Communicate with insurance carriers and internal departments to resolve issues.
• Document client interactions and maintain accurate account information.
• Identify opportunities for additional insurance needs and refer clients to the appropriate team member.
• Meet department goals for retention, follow-up, and customer service.
• Prioritize and manage a high-volume workload while maintaining accuracy and timely follow-up.

Why Join JVS?

• Family-owned and operated insurance agency
• Team-oriented work environment
• Opportunity for growth and professional development
• Supportive, collaborative team
• Established agency with a strong reputation in the community

Job Types: Full-time, Contract

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Language:

• English (Required)
• Spanish (Required)

License/Certification:

• 440, 2044, or 220 insurance license (Required)

Work Location: In person