Customer Service Representative

Summary of the Role

The Warehouse Specialist is a versatile, hands-on role within XMEK's Tucson office, a small site where every team member shares responsibility for inside sales, customer service, and manufacturing support. This individual is a first point of contact for walk-in and phone customers, and also handles order processing, payments, inventory, shipping/receiving, and general warehouse and office support. Success in this role requires a proactive, fast-thinking, and highly adaptable person who moves comfortably between customer-facing work and physical warehouse tasks throughout the day.

Essential Duties

• Greet and assist walk-in customers, answering product questions and processing counter sales.
• Answer incoming phone calls and emails from customers regarding product availability, pricing, and order status.
• Assist with inside sales activities, including quoting, entering orders, and following up with customers.
• Process customer orders and payments accurately using XMEK's order entry and point-of-sale systems.
• Receive, inspect, and stock incoming inventory; maintain accurate inventory counts and organization.
• Pick, pack, and prepare outbound shipments, and coordinate with carriers as needed.
• Operate forklifts and other material-handling equipment safely to move and stock product.
• Assist the manufacturing team with production support tasks as workload requires.
• Maintain a clean, organized, and safe warehouse and office environment.
• Collaborate closely with the other members of the Tucson team, flexing between roles as needed to meet customer and operational demands.
• Perform other duties as assigned.

Other Duties

• Other duties as assigned by manager.

Skills and Abilities

• Outgoing, personable, and genuinely motivated to help customers.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new systems (order entry, inventory, point-of-sale).
• Quick, fast-thinking problem solver who stays effective in a fast-paced, high-traffic environment.
• High energy and physically active; comfortable moving between desk work and warehouse tasks throughout the shift.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize across sales, service, and warehouse responsibilities.
• Strong attention to detail, particularly with order accuracy, inventory counts, and payment processing.
• Ability to work effectively both independently and as part of a small, close-knit team.
• Reliable, punctual, and adaptable to shifting daily priorities.
• Basic mechanical aptitude and comfort operating warehouse equipment.

Qualifications

• High school diploma or equivalent required.
• 5+ years’ experience in shipping/receiving or warehouse operations required.
• 5+ years’ experience in customer service and/or inside sales preferred.
• Forklift certification preferred; willing to obtain certification if not already certified.
• Experience in a distribution or manufacturing environment preferred.
• Basic computer proficiency (Microsoft Office, order entry systems) required.

Work Hours

• Monday through Friday, 8-hour shift – determined by manager to meet customer needs.
• On-site required.
• Occasional flexibility may be needed to meet customer or shipping deadlines.

Physical Requirements

• Ability to regularly lift and carry up to 50 lbs.
• Ability to stand, walk, bend, and reach for extended periods.
• Ability to safely operate a forklift and other warehouse equipment.
• Prolonged periods of both desk/computer work and active time on the warehouse floor.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person