Customer Service Representative

Customer Service & Sales Representative

Quick-Fix Pest Solutions is looking for a motivated, dependable, and sales-driven Customer Service Representative to join our growing team.

This is not just a call-answering position. We’re looking for someone who can confidently communicate with customers, turn incoming leads into booked services, manage a busy schedule, and professionally handle customer concerns.

Responsibilities

• Answer incoming phone calls, texts, and customer inquiries in a professional and friendly manner
• Respond quickly to new leads and convert inquiries into scheduled services
• Explain our pest control services, pricing, service plans, and available options
• Use strong sales and communication skills to close new customers
• Schedule and coordinate customer appointments efficiently
• Manage technician schedules and make adjustments when necessary
• Follow up with leads who have not yet scheduled
• Handle customer complaints, scheduling conflicts, and service concerns professionally
• De-escalate difficult situations and work toward solutions that maintain strong customer relationships
• Maintain accurate customer notes, appointment information, and follow-up tasks
• Communicate effectively with technicians, management, and other team members
• Help identify opportunities to upgrade customers into recurring service plans
• Stay organized while handling multiple calls, leads, appointments, and customer issues at the same time

What We're Looking For

The ideal candidate is confident on the phone, organized, competitive, and comfortable selling. You should be able to remain calm when dealing with an upset customer while also being persuasive enough to turn an interested lead into a paying customer.

Preferred Qualifications:

• Customer service experience
• Phone sales or inside sales experience
• Strong verbal and written communication skills
• Excellent organization and scheduling abilities
• Comfortable handling objections and asking for the sale
• Ability to resolve customer conflicts professionally
• Ability to multitask in a fast-paced environment
• Dependable and punctual
• Comfortable learning CRM, scheduling, and business software
• Pest control or home-service industry experience is a plus, but not required

What Success Looks Like

Success in this position means answering customers quickly, maintaining an organized schedule, providing excellent customer service, and consistently converting incoming opportunities into booked jobs and recurring customers.

We are a growing company, so we're looking for someone who wants to grow with us and take ownership of the customer experience.

If you're energetic, confident on the phone, organized, and enjoy helping customers while making sales, we'd like to hear from you.

Apply today to join Quick-Fix Pest Solutions.

Pay: $12.00 - $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule

Work Location: In person