Customer Service Representative

Gold Era Capital is seeking recent graduates, ready to launch their career in sales and account management in Florida.

At Gold Era Capital, we pride ourselves on going beyond traditional consulting by creating impactful, lasting customer service experiences. Our team is growing in Sarasota, Florida, and we’re looking for driven individuals who are ready to build a long-term career in customer service.

We are currently hiring a Customer Service Representative who will play a key role in supporting client relationships and delivering high-quality customer service. This Customer Service Representative position offers a collaborative environment where your ideas are valued, your growth is supported, and your contributions directly impact customer satisfaction and overall customer service success.

Our goal is simple: create meaningful customer service interactions from the first point of contact and continue building trust for years to come. Whether you have prior experience or are just starting in your career, if you understand what great customer service feels like, you already have a strong foundation to succeed as a Customer Service Representative.

Key Responsibilities of the Customer Service Representative:

• Assist customers while together, by providing accurate information on products, services, and current promotions, while delivering excellent customer service
• Identify customer needs and recommend personalized solutions through active listening and strong customer service skills
• Participate in training sessions, team meetings, and client updates to stay informed and improve customer service performance
• Maintain a positive, professional attitude while consistently meeting or exceeding customer service expectations
• Accurately document customer interactions, transactions, and account updates related to customer service
• Communicate with customers, partners, and vendors to support account setup and growth through effective customer service
• Follow all company guidelines when handling customer data and interactions in a customer service setting

What We’re Looking For in a Customer Service Representative:

• Strong time management and organizational skills within a customer service environment
• Ability to multitask and perform well in a fast-paced customer service role
• Problem-solving mindset with sound judgment and decision-making abilities in customer service situations
• Confident communication and interpersonal skills essential for a Customer Service Representative
• Ability to stay composed and professional under pressure in a customer service setting

We’re looking for candidates with any prior experience in customer service, sales, or client relations, which is a plus for this Customer Service Representative role in Florida. However, we value attitude, work ethic, and a willingness to learn just as much as experience in customer service.

If you’re motivated, people-focused, and ready to grow in a fast-paced customer service environment as a Customer Service Representative, we encourage you to apply today to join Gold Era Capital and start building your career with a team that invests in your success in customer service.

Pay: $4,500.00 - $5,500.00 per month

Benefits:

• Employee discount
• Referral program

Work Location: In person