Customer Service Representative

Job summary

Responsible for providing excellent customer support by responding to inquiries, resolving complaints, processing requests, and ensuring customer satisfaction. The role requires strong communication, patience, problem-solving abilities, and a professional attitude while maintaining accurate customer records and representing the company positively.

Min Qualification: HND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Morning Shift Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Respond to customer inquiries by phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Handle complaints professionally and work toward effective resolutions.
• Process orders, returns, refunds, exchanges, or account updates when required.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to supervisors or appropriate departments.
• Follow up with customers to ensure their concerns have been resolved.

Requirements:

• A minimum of 1 year of experience
• A minimum of an HND in a related field