Customer Service Representative

Founded in Montreal in 2011, Viedera is a national manufacturer/distributor that has built a solid reputation in the Healthcare market.

Our goal is to constantly strive for excellence in the quality of our products and services we provide our customers.

Our mission is to provide excellent products & services to make your life easier.

INSIDE CS & SALES in office

SKILL & KNOWLEDGE REQUIREMENTS

• French language is mandatory.
• 2-3 years of sales or sales support experience in a fast-paced environment.
• Strong written, verbal and interpersonal communication skills.
• Teamwork and Collaboration; Adaptability; Initiative, Integrity, Individual Accountability, Organizational Excellence
• Must have strong working knowledge of MS Office including Word, Excel, Access, PowerPoint, and Outlook.
• Detail oriented, dedicated, and a quick learner who is comfortable working both individually and as part of a team.
• Friendly and courteous phone manner.
• Must be outgoing and able to relate to customers and employees in a positive and constructive manner.
• Strong organizational and time management skills.
• Able to work in a fast-paced environment with tight deadlines and attention to detail.
• Proven sales record.
• Ability to communicate and sell into National Account level customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Independently adheres to weekly schedule for assigned portfolio of contacts, accounts and outside Sales Group to build customer awareness of Viedera s product portfolio and generate sales opportunities.
• Take ownership of Key objectives.
• Exceptional sales and telephone skills
• Regularly communicate with General accounts across Canada, being the point person for communication with this customer group.
• Source new sales opportunities through inbound leads follow-up and outbound cold calls and emails into assigned Customers.
• Close sales and achieve assigned targets.
• Establish a prospecting plan to research accounts, identify key players and generate interest.
• Maintain and expand prospects.
• Perform effective online demos to prospects, and training to customers where appropriate.
• Provide product samples & follow up.
• Understand customer pain points, obstacles for success and formulate action plan to advance sales opportunities.
• Duties may change as business needs grow.

BE PART OF THE TEAM!

To apply, send us your CV and a brief cover letter showing how you meet each of the selection criteria to
[email protected]

We sincerely thank all applicants for their interest, but only those selected for further consideration will be contacted.

Job Type: Part-time

Pay: From $23.00 per hour

Education:

• Secondary School (preferred)

Experience:

• Call center: 2 years (preferred)
• Customer service: 1 year (preferred)

Work Location: In person