Customer Service Representative

Customer Service Clerk - Leading Sheet Metal Manufacturer | Brisbane
Full-Time | Supportive Team | Career Growth
 
H People is exclusively partnering with a major sheet metal manufacturer in Richlands to find a friendly and efficient Customer Service Clerk. This is a fantastic opportunity to join a stable, well-respected company and play a key role in delivering excellent service to customers.
Key Responsibilities

• Customer Contact - Answer calls, respond to emails, and greet customers in a professional and friendly manner.
• Order Processing - Enter and track orders accurately, ensuring timely delivery.
• Enquiries & Support - Provide product information, pricing, and availability to customers.
• Problem Solving - Manage returns, complaints, and follow-ups, escalating where required.
• Team Coordination - Work closely with production, sales, and logistics teams to keep orders moving.
• Record Keeping - Maintain up-to-date customer files and documentation.

Requirements

• Experience in customer service or order processing (manufacturing or trade background an advantage).
• Strong communication skills and a professional phone manner.
• Confident using Microsoft Office and basic computer systems.
• Organised, detail-oriented, and able to multitask in a fast-paced environment.
• Full Australian working rights (citizen or permanent resident).
• Ability to pass a functional medical and drug & alcohol test.
• Must be willing to work 5 days week

What's on Offer

• Competitive salary based on experience.
• Monday to Friday, full-time role with no weekend work.
• Supportive, team-focused workplace in a stable industry.

Apply Now
If you're a people-focused Customer Service Clerk who thrives on delivering great service, we'd love to hear from you.
Apply via H People or email Lenny at [email protected] for more information.