Customer Service Representative

About the job

Company Description Primebook, a product of Floydwiz Technologies Pvt. Ltd., is India’s first Android-based laptop, created to make computing truly accessible for students, self-learners, creators, coders, and early professionals. Founded in 2018 by IIT Delhi alumni Aman Verma and Chitranshu Mahant, Primebook focuses on empowering youth to learn smarter and work faster through deep-tech innovation. At the core of every Primebook laptop is PrimeOS, a custom Android-based operating system designed for laptops, offering full-screen apps, keyboard and trackpad support, multi-window multitasking, and access to over 50,000 apps via the Prime App Store. PrimeOS also enables cloud PC access for Linux and Windows environments, AI-powered assistance and search, beginner-friendly coding tools, and enhanced app and game experiences. Primebook has earned multiple national awards and recognitions, and continues to grow as a movement to level the digital playing field.

Role Description - Customer Support Executive, Blended Process

• Respond to customer inquiries across voice and chat channels in a timely and professional manner.

• Demonstrate patience, empathy, and a strong customer-centric approach.

• Collaborate with cross-functional teams to enhance customer experience.

• Provide accurate information and resolve customer issues efficiently.

• Flexibility to work on weekends as per business requirements.

Qualifications -

• Graduation in any stream(Full/Part-time)

• 1-2 years of experience in customer support through chat and call, preferably in the tech industry.

• Strong communication skills, both written and verbal.

• Tech-savvy and comfortable working with the Android ecosystem.

• Strong problem-solving skills and attention to detail.

CTC: 25K Inhand