Customer Service Representative

Customer Service Representative — Saltillo

Reporting directly to Quality Manager, the Customer Service Representative is the key liaison and Problem-solver between the manufacturing operation and Blinds To Go internal sales team. He/she directly manages all communications with sales team and resolves customer service issues in real-time. Customer service managers must be hands-on, have strong analytical/root-causing skills, and have very good cross-functional management skills.

Key Responsibilities:

• Support the sales team with real-time information and solutions.
• Trouble shoot and resolve sales and customer problems; field calls and tickets and respond to product and production issues daily.
• Analyze, root-cause and propose solutions to recurring issues.
• Enter all communication in CRM.

Key Requirements:

• Bachelor’s degree.
• Five years of customer service in retail or call-center operation preferred.
• Organized with high attention to details.
• Excellent oral communication skills.
• Bilingual Spanish and English required.
• Computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Strong cross-functional skills and ability to interact with all level of employees.
• Hand-on, results-oriented.
• +2 years of experience in a call center.